How to Fix Email Issues with WordPress Contact Form Hosted by GoDaddy

My website, chrisfinleyonline.com, runs on WordPress and is hosted by GoDaddy. Like many websites, I have a form on my contact page. When I migrated from my old website to my current WordPress website, I chose one of the standard contact plugins. Some of the most common forms are Contact Form 7, Secure Contact Form, and Contact Form. After some testing the configuration, I was able to get my form submissions to work.

To keep up with maintenance, I run a quick QA of my website to make sure everything is functioning as it should. Unfortunately, I realized my form was no longer working. After a quick test and changing the settings, it still didn’t work. Here’s where it got tricky. I tried numerous other contact forms and still nothing. Research seemed to place the blame on GoDaddy, my host provider. My first tip (if you have GoDaddy) is to send to the email associated with the website, for instance a info@yourwebdomain.com. In my case, this worked, however I wanted it sent to my gmail account that I check more regularly. After more research, I found a way to route the email regardless if I was using the actual form processor provided by Godaddy.

Here are the directions below, which can be found on the Godaddy support page.

  1. Log in to your Account Manager.
  2. Click Web Hosting.
  3. Next to the hosting account you want to use, click Launch.
  4. In the Tools section of the Hosting Control Panel, click the Form Mail icon.
  5. Under the Forms Email Address section, type the email address you want to use with your form-mailer. I used my gmail account here.
  6. Click Continue.
  7. Verify that this is the address you want to use with your form-mailer, and click Update.

godaddy-hosting

I now receive emails on gmail. I also recommend the installation of Contact Form DB to capture form submissions in the database.

 

7 thoughts on “How to Fix Email Issues with WordPress Contact Form Hosted by GoDaddy

  1. Hi,
    I am unable to use contact form 7 on my site. I get this error
    Failed to send your message. Please try later or contact the administrator by another method.

    Please help me.
    Thanks
    Raj

  2. Hi Chris,
    Can you please help me with this issue? I am also running a wordpress blog on my website. I am using contact form 7 and can’t seem to get the forms to go to my email….which is hosted at the site.

    Any help would be appreciated!

    Thanks!

    • Hi Megan, are you still having issues with email delivery? Can you tell me some of the issues you’re having? Sorry for the late response.

  3. You can do this too with Cpanel hosting: Log into your cPanel and hit MX Entry > Email Routing > Remote Mail Exchanger (instead of Local Mail Exchanger). If you do not have access to this setting you can call Godaddy and ask them to do it.

  4. I’m having issues getting a form plugin to work.
    I can’t find anything about form email or mx records on the godaddy cpanel. What am I missing?

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